FAQ

 

Order Return Policy:

What is your return and exchange policy?

Our commitment is to ensure your satisfaction with our products and provide you with a delightful experience.

Given the handcrafted nature of our products, we are unable to process returns for opened products. In the event that your order is damaged or there is an issue with the product, kindly send a photo to info@zabanaessentials.com, and we will promptly dispatch a replacement.

Rest assured, we are dedicated to resolving any concerns you may have, and provide you with the best customer service and experience with Zabana Essentials.  

Shipping:

What method of shipping do you use?

All orders are shipped via United States Postal Service using Standard First Class & Priority services. If you need to rush your order please email info@zabanaessentials.com, we will try our best to accommodate your request.

Do you ship Internationally?

Yes, we use Unites States Postal Service International Shipping. Rates range from $14.95-$24.95. Please be advised it may take 2-4 weeks for shipments to arrive.

Do you cover customs, or import taxes and tariffs?

No, buyers are responsible for all customs, import taxes and tariffs that may apply. Buyers who refuse payment for customs, import taxes and tariffs will not be refunded for any reason. For information about your countries possible fees, please contact your local Post Office or Customs agency.

How long does it take for orders to ship?

Usually 3-5 business days. We are a small handcrafted company, in some cases during sales periods orders may take longer to ship due to high volume, our effort is to get your items out to you as soon as possible, please note that your purchase during a sale may take up to 10 business days due to high volume. If you need your order rushed please email us after you have placed your order and we will do our best to get your order to you asap. ***Please be advised Deodorants & Deodorant Detox Bars are in high demand at the moment, therefore your shipment may take up to 5-7 business days to process***

Do you offer free shipping?

Yes when you spend $65.00 or more.

My package has been lost in transit, can you replace it?

Once packages have been handed over to USPS we are not responsible for lost or stolen packages during transit or upon arrival to the destination. We want to provide you with the best customer service, so please email us at info@zabanaessentials.com and we will do our best to provide a solution.

Our Products: 

What is the product shelf life?

We do not use chemical preservatives, so we suggest that ZE products are used as soon as you get them to experience the benefits of the earth derived nutrients. Products last between 6 months to 1 year. If you have any specific questions email us at info@zabanaessentials.com. 

Please email us if your question was not answered: info@ZabanaEssentials.com