All orders are shipped via United States Postal Service using Standard First Class & Priority services. If you need to rush your order please email info@zabanaessentials.com, we will try our best to accommodate your request.
Do you ship Internationally?
Yes, we use United States Postal Service International Shipping. Rates range from $14.95-$24.95. Please be advised it may take 2-4 weeks for shipments to arrive.
Do you cover customs, or import taxes and tariffs?
No, buyers are responsible for all customs, import taxes and tariffs that may apply. Buyers who refuse payment for customs, import taxes and tariffs will not be refunded for any reason. For information about your countries possible fees, please contact your local Post Office or Customs agency.
How long does it take for orders to ship?
Usually 1-3 business days. We are a small handcrafted company, in some cases during sales periods orders may take longer to ship due to high volume, our effort is to get your items out to you as soon as possible, please note that your purchase during a sale may take up to 10 business days due to high volume. If you need your order rushed please email us after you have placed your order and we will do our best to get your order to you asap.
Do you offer free shipping?
Yes when you spend $65.00 or more.
My package has been lost in transit, can you replace it?
Once packages have been handed over to USPS we are not responsible for lost or stolen packages during transit or upon arrival to the destination. We want to provide you with the best customer service, so please email us at info@zabanaessentials.com and we will do our best to provide a solution.
Contact
Questions or Comments? We'd love to hear from you. Chat with us now! If were not available email us at:Info@zabanaessentials.com
Wholesale Inquiries: Want to stock ZE in your shop? We're now partnering with Faire so that you can order our products online with Net 60 terms using this link:zabanaessentials.faire.com
Faire is a wholesale marketplace and it’s completely free to use - just create an account to access Net 60 terms. If you are new to Faire, you will receive $100 in credit plus a full year of free freight. CLICK HERE to see our wholesale product marketplace.
If you prefer to order directly, please email us the below information: Send an email to sales@zabanaessentials.com, please include the following information in your email:
1. Boutique Name 2. Name & Contact number for Buyer. EIN or Tax ID
PR Inquiries...Send an email to press@zabanaessentials.com
Returns
What is your return and exchange policy?
We stand behind our products and we want you to have a wonderful experience.
Due to the handmade nature of these products we don’t accept returns.
We source ingredients that are earth derived - sustainable, fair-trade, wild-crafted, raw, vegan and *organic. Our Ingredients consist of Fruit & Vegetable extracted Oils and Butters, Plant Based Waxes, Herbs, Clay's, Earth Derived Color Pigments, and Essential Oils.
*Organic, We source as many Organic ingredients as possible from reputable Certified Organic suppliers, that may be available at a given time.
Product Shelf Life
We do not use chemical preservatives, so we suggest that ZE products are used as soon as you get them to experience the benefits of the earth derived nutrients. Products last between 6 months to 1 year. If you have any specific questions email us at info@zabanaessentials.com or chat with us.
Packaging
We pledge to use low waste packaging alternatives that harmonize with nature, reflecting our belief in the intersection of beauty and sustainability.
We have chosen to minimize our ecological footprint by sourcing biodegradable heavy duty paper board deodorants tubes and aluminum bottles and jars that can be recycled repeatedly.
Low waste packaging alternatives reduces the demand for new raw materials and minimizes waste and requires significantly less energy compared to producing it from raw materials.
We believe that every choice matters. Join us on this journey towards a more sustainable future, where every purchase contributes to a lower carbon footprint and a step towards a greener future.
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