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Frequently asked questions

Shipping

What method of shipping do you use?

All orders are shipped via United States Postal Service using Standard First Class & Priority services. If you need to rush your order please email info@zabanaessentials.com, we will try our best to accommodate your request.

Do you ship Internationally?

Yes, we use United States Postal Service International Shipping. Rates range from $14.95-$24.95. Please be advised it may take 2-4 weeks for shipments to arrive.

Do you cover customs, or import taxes and tariffs?

No, buyers are responsible for all customs, import taxes and tariffs that may apply. Buyers who refuse payment for customs, import taxes and tariffs will not be refunded for any reason. For information about your countries possible fees, please contact your local Post Office or Customs agency.

How long does it take for orders to ship?

Usually 1-3 business days. We are a small handcrafted company, in some cases during sales periods orders may take longer to ship due to high volume, our effort is to get your items out to you as soon as possible, please note that your purchase during a sale may take up to 10 business days due to high volume. If you need your order rushed please email us after you have placed your order and we will do our best to get your order to you asap.

Do you offer free shipping?

Yes when you spend $65.00 or more.

My package has been lost in transit, can you replace it?

Once packages have been handed over to USPS we are not responsible for lost or stolen packages during transit or upon arrival to the destination. We want to provide you with the best customer service, so please email us at info@zabanaessentials.com and we will do our best to provide a solution.

Contact

Questions or Comments? We'd love to hear from you. Chat with us now! If were not available email us at:Info@zabanaessentials.com

Wholesale Inquiries: Want to stock ZE in your shop? We're now partnering with Faire so that you can order our products online with Net 60 terms using this link:zabanaessentials.faire.com

Faire is a wholesale marketplace and it’s completely free to use - just create an account to access Net 60 terms. If you are new to Faire, you will receive $100 in credit plus a full year of free freight. CLICK HERE to see our wholesale product marketplace.

If you prefer to order directly, please email us the below information: Send an email to sales@zabanaessentials.com, please include the following information in your email:

1. Boutique Name 2. Name & Contact number for Buyer. EIN or Tax ID

PR Inquiries...Send an email to press@zabanaessentials.com

Returns

What is your return and exchange policy?

Our commitment is to ensure your satisfaction with our products and provide you with a wonderful experience.

Given the handcrafted nature of our products, we are unable to process returns for opened products. In the event that your order is damaged or there is an issue with the product, kindly send a photo to info@zabanaessentials.com, and we will promptly dispatch a replacement.

Rest assured, we are dedicated to resolving any concerns you may have, and provide you with the best customer service and experience with Zabana Essentials.

Ingredients

WE ARE CERTIFIED 100% VEGAN & CRUELTY FREE BY PETA

We say NO to the following:

Animal & Insect Ingredients, Animal Testing, Coal, Tar Dyes, DEA, MEA, TEA, Formaldehyde Releasing Preservatives, Palm Oil, Parabens, PEG Compounds, Petrochemicals, Phthalates, Siloxanes, Sodium Laureth Sulfate, Synthetic Dyes, Synthetic Fragrances, Triclosan

Ingredients

We source ingredients that are earth derived - sustainable, fair-trade, wild-crafted, raw, vegan and *organic. Our Ingredients consist of Fruit & Vegetable extracted Oils and Butters, Plant Based Waxes, Herbs, Clay's, Earth Derived Color Pigments, and Essential Oils.

*Organic, We source as many Organic ingredients as possible from reputable Certified Organic suppliers, that may be available at a given time.

Product Shelf Life

We do not use chemical preservatives, so we suggest that ZE products are used as soon as you get them to experience the benefits of the earth derived nutrients. Products last between 6 months to 1 year. If you have any specific questions email us at info@zabanaessentials.com or chat with us.

Packaging

We pledge to use low waste packaging alternatives that harmonize with nature, reflecting our belief in the intersection of beauty and sustainability.

We have chosen to minimize our ecological footprint by sourcing biodegradable heavy duty paper board deodorants tubes and aluminum bottles and jars that can be recycled repeatedly.

Low waste packaging alternatives reduces the demand for new raw materials and minimizes waste and requires significantly less energy compared to producing it from raw materials.

We believe that every choice matters. Join us on this journey towards a more sustainable future, where every purchase contributes to a lower carbon footprint and a step towards a greener future.

Affiliate Partnerships

Ready to join the green beauty revolution? We have just launched our brand new ZE Ambassador Program! If you love green beauty, creating content, and sharing the love of self care–keep reading. Our Program is welcoming all skincare obsessors. Let’s spread the power of green beauty!

JOIN HERE!

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Frequently asked questions

WE ARE CERTIFIED 100% VEGAN & CRUELTY FREE BY PETA

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